Search: "communication skills" Filter:"communication skills"

4 books found.


Books

Practical English Writing in Technical Communication

Exemplars and Learning-Oriented Assessments

by Tsze Sun Li

11/29/2013

This book is the second in a series of two about developing proficiency in English business and technical communication. University students and teachers in courses such as Technical Communication, Advanced Business Communication, and Practical English Writing will find this book instrumental to improving their understanding of or instruction in written English communication skills. The book comprises six units: (1) Employment-Related Communication; (2) Summaries, (3) Definitions, Descriptions, Instructions, Guides, and Manuals; (4) Proposals; (5) Reports; (6) Tenders/ Advertisements, Brochures, Questionnaires, and Web Pages. Each unit is organized with three components: (A) Introduction (of text type), (B) Exemplars (with notes), and (C) Practice Tasks. The Practice Tasks are designe...

by William P. DeFeo

10/15/2017

Fundamentals of College Composition (FCC) is a compact, college level writing text that presents the underlying grammatical structures of Standard American English in a format that is understandable without prior formal grammar training. The book’s purpose is to improve the clarity and precision of undergraduate writing. College instructors know that far too many undergraduates write poorly. University English departments teach literature, not fundamental writing; university writing departments teach higher level creative-commercial writing, not fundamental writing. Other disciplines must focus on teaching course content, and have precious little time to devote to improving their undergraduate’s composition skills. A popular reaction to the undergraduate writing dilemma has been to ...

A Practical Guide to Airline Customer Service

From Airline Operations to Passenger Services

by Colin C. Law

04/17/2018

A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. It is a useful guide for anyone seeking a successful and rewarding career in the airline industry. Click here for Power Point companion slides for classroom use. REVIEWS Finally, there is a text that is both practical and useful, fit for training existing staff or use in the...

A Flight Attendant's Essential Guide

From Passenger Relations to Challenging Situations

by Colin C. Law

08/15/2019

A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This guidebook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.