Where it once sat as a service to the side, universities are now repositioning IT to be an enabler for change and to drive improvements across the core functions of university business - teaching, learning, research and community engagement. However, as students and academic staff demand more and market competition increases, the challenges of linking ever-changing business strategy with technology continue to grow. With a focus on achieving operational excellence during successive transformations, the ITS in Tertiary Education conference will showcase leading case-studies and strategies to deliver world-class university ITS in a global service environment. This program has been developed in collaboration with our advisory panel: - Nicole Black, Associate Director, Service Management, Australian National University - Joanne Schaffoener, Associate Director, IT Services, University of Auckland - Rochelle Pilon, Director IT Service Delivery, Curtin University - Bronwyn Fletcher, Executive Director, Systems Thinking Key focus areas: - Aligning IT service models with university business strategies - Strengthening engagement and relationship management - Driving innovation in teaching, learning, research and professional services - Optimising customer service and experience - Leading cultural change across your team and the organisation - Leveraging partnerships within and beyond the university sector Who will attend? - DVCs, C-Level, Directors, Managers and Advisors from tertiary level institutions with responsibility for: - IT Service Management - IT Governance and Security - Client Services - Service Desk/Centre - IT Infrastructure - IT Faculties - Teaching and Learning Support - Research Support Time: 8:00 am - 4:30 pm Prices: Standard Rates: AUD 2599 Commercial Solution Providers: AUD 3599 URLs: Booking: https://go.evvnt.com/149461-1 Brochure: https://go.evvnt.com/149461-2 Speakers: Trevor Woods, Patrick Ramsden, Sarah Chaloner, Richard Addiscott Venue details: CQ Functions Melbourne, 113 Queen Street, Melbourne, 3000, Australia